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Support for building and operating connected products #
Bring a device fault, a product idea, or a hardware integration question. Dataplicity's specialists help you investigate the problem, work through the design, and decide what to do next. You can work privately with a specialist or invite one into a conversation with your team.
Casa del Pingüino brings team messaging and support into the same workspace. Engineers can discuss a design, share evidence, and bring in technical or hardware help without moving the work into a separate support ticket.
Start with the work you need to do #
| You need to | Start here |
|---|---|
| Choose a specialist or check access on your plan | Meet the specialists |
| Get help in an ongoing team discussion | Work together in Casa del Pingüino |
| Turn a product idea into records, controls and workflows | Plan a Product Application with support |
| Understand a board and connect it to device software | Work with Equidna on hardware and firmware |
| Diagnose a device or fleet problem | Ask Pingüino, or use the troubleshooting guides |
Open Help in the Dataplicity web app to reach the specialist welcome. Choose the specialist closest to your task, explain the outcome you want, and add relevant evidence. Use New conversation to start another discussion or a team room.
What makes the help useful #
A specialist can help you connect the pieces: the board you have, the software running on it, the data and controls your product needs, and the workflow your customer uses. For operational questions, Pingüino can use the device and fleet evidence available to your account. For product planning, Nutria helps turn your requirements into a practical adoption path. Equidna works through the hardware and firmware design with you.
The best result is something you can act on: an investigation grounded in logs, a pin mapping tied to the right board revision, an application outline, or a container integration checklist. The following guides show how to ask for those results and how to verify them.
On the native mobile apps, open Settings → Chat with support → Open help / chat for Delfín and the available support choices. See the mobile app guide.