Production rollout

Guides for commercial IoT vendors moving from prototype devices to a managed fleet in customer networks.

Prepare and deploy

Guide	Description
Device preparation	Golden images, agent install, NTP, hardening.
Managing devices behind customer firewalls	Outbound-only model in restricted networks.
Supporting devices without VPN	Access model for customer-deployed hardware.
Prototype to managed fleet	Scaling from one device to production volumes.

Logs, monitors, and tasks

Guide	Description
Setting up logs and diagnostics	Agent-side log setup.
Configure logs	Add sources, search, and filter.
Monitor setup	Health checks and notifications.
Task scheduling	Maintenance scripts on a schedule.

Support and governance

Guide	Description
Support team access	Safe access without shared passwords.
Audit trails for support	Access history for incidents.
Mapping devices to customers	Tags and naming conventions.
Customer status visibility	External status pages.

Factory install

• Mass installation
• Improving reliability

Review the security model before shipping devices with the agent pre-installed.