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Production operations
Use these guides to prepare deployed devices, establish evidence, respond with the least invasive action, verify recovery, and support customers.
Start with Production rollout for the lifecycle release gate or From signal to verified recovery for the canonical incident method.
Prepare and deploy
| Guide | Description |
|---|---|
| Device preparation | Golden images, agent install, NTP, hardening. |
| Managing devices behind customer firewalls | Outbound-only model in restricted networks. |
| Production rollout | Production-image qualification, identity, pilot handoffs, and release gates. |
| Choose a remote-access method | Decide between Remote Shell, Wormhole, SSH, desktop, and file retrieval. |
Logs, monitors, and tasks
| Guide | Description |
|---|---|
| Setting up logs and diagnostics | Agent-side log setup. |
| Configure logs | Add sources, search, and filter. |
| Monitor setup | Health checks and notifications. |
| Task scheduling | Maintenance scripts on a schedule. |
Support and governance
| Guide | Description |
|---|---|
| Support team access | Safe access without shared passwords. |
| Audit trails for support | Access history for incidents. |
| Mapping devices to customers | Tags and naming conventions. |
| Customer status visibility | External status pages. |
| Integrations | Chat, on-call, webhooks, cellular, and security integrations. |
Factory install
Review the security model before shipping devices with the agent pre-installed.