Production operations

These guides are for people who run the fleet after it ships: evidence, monitors, incidents, customer-facing status, and support access. Start with Production rollout for the release gate, or From signal to verified recovery when something is already broken. For Kanban delivery work linked to fleet records, use Project Boards.

What you need

You need to	Open
Qualify an image before a customer network	Device preparation
Collect and search device logs	Configure logs and Search logs
Inspect host facts or recent device events	Device Diagnostics and Device timeline
Choose the right health check	Create monitors and alerts
Separate ISP outages from product faults	ISP tags and connection quality
Own an incident through recovery	Incidents and on-call
Investigate security activity or detections	Security activity and detections
Turn on SAML and SCIM	SSO and SCIM
Give L1 support a safe role	Support team access
Give customer operators a branded device frontend	Customer portal
Show customers selected truth	Customer status visibility
Build a wallboard or dashboard	Dashboards

Prepare and deploy

Guide	Description
Device preparation	Golden images, agent install, NTP, hardening.
Firewall operations	Outbound-only model in restricted networks.
Production rollout	Production-image qualification, identity, pilot handoffs, and release gates.
Choose a remote-access method	Decide between Remote Shell, Wormhole, SSH, desktop, and file retrieval.

Logs, monitors, and tasks

Guide	Description
Logs and diagnostics setup	Agent-side log setup before devices ship.
Configure logs	Add sources, search, and filter.
Search logs	Find events across the fleet and attach log alert rules.
Device Diagnostics	Host and system evidence on the device workspace.
Device timeline	Lifecycle, connectivity, and operational events for one unit.
Monitors and alerts	Overview of monitor types and alert triggers.
Create monitors and alerts	Choose service, device, or user-impact checks.
Service monitors	HTTP, CORS, DNS, and heartbeats.
Device monitors	One-device or fleet connectivity.
User-impact monitors	Journey and metric health from the application.
ISP tags and connection quality	ASN-derived ISP cohorts and short-window link quality.
Scheduled tasks	Overview of cron HTTP automation.
Task scheduling	HTTP jobs on a cron schedule.

Incidents and customer surfaces

Guide	Description
Incidents and on-call	Queue, acknowledgement, and escalation.
From signal to verified recovery	Canonical incident method.
Dashboards	Internal walls and paired displays.
Customer portal	Branded, site-scoped device and network operations.
Customer surfaces	What customers may see inside their boundary.
Customer status visibility	External status pages.
Integrations	Chat, on-call, webhooks, cellular, and security integrations.

Security operations

Guide	Description
Security activity and detections	Investigate activity, assign detection roles, and export to SIEM tooling.
SSO and SCIM	Directory sign-in, provisioning, and Organisation Admin break-glass.
Set up roles	Security Admin, Analyst, Viewer, and the wider OEM role set.
Permission areas	security.read / security.write and related grants.
API keys	Organisation keys for Gateway and integrations.
Trust on someone else's network	Platform, network, and device privilege boundaries.

Support and governance

Guide	Description
Support team access	Support Engineer, scope tags, and when to stack log search.
Audit trails for support	Access history for incidents.
Mapping devices to customers	Tags and naming conventions.
Set up roles	The role set those support groups sit in.

Adjacent fleet guides

Use Fleet operations when the job is inventory, classes, or guarded multi-device actions:

• Online/offline notifications
• Device Class Pulse
• Fleet jobs

Use Project Boards when delivery work needs columns, owners, and Dataplicity links beside the fleet.

Factory install

• Mass installation
• Improving reliability

Review the security model before shipping devices with the agent pre-installed.