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What Dataplicity is for
Dataplicity gives teams an operational layer for Linux IoT devices from development through deployment. Use it to prepare devices, manage fleets, diagnose issues, and support products at customer sites and remote locations.
Before devices ship: development and testing
During development, you use Dataplicity to:
- Install the agent on prototype hardware and confirm connectivity
- Access devices on your bench without configuring port forwarding
- Test remote shell, Wormhole, and file retrieval before field deployment
- Validate that your device image includes the agent and connects on first boot
The install path stays simple: one command, no firewall changes.
After devices ship: support and operations
Once devices are in customer networks, Dataplicity becomes your operations console:
- See which devices are online and which have gone silent
- Access a device behind NAT without involving customer IT
- Collect logs tied to a specific device and customer
- Run monitors and alerts on device health
- Execute scheduled maintenance tasks across a fleet
- Give support teams controlled access with an audit trail
- Provide customers with status visibility where appropriate
Common problems Dataplicity solves
| Problem | How Dataplicity helps |
|---|---|
| Device is behind NAT or a customer firewall | Outbound-only agent connection - no inbound port forwarding |
| Support needs access without customer IT involvement | Browser-based remote shell and Wormhole through the dashboard |
| Device is offline and nobody knows why | Fleet visibility, online/offline status, and notifications |
| Logs are scattered or not tied to the device/customer | Centralised logs with device and fleet context |
| Engineering keeps getting pulled into support | Support teams get safe access; engineers step in only when needed |
| Custom admin panels are growing out of control | Operational workflows around the device instead of bespoke internal tools |
| Customer wants status or visibility | Status pages and device context without building a custom portal |
| Team needs audit history of access and actions | Audit trails for operational and security review |
Fit Dataplicity into your stack
Dataplicity brings device access, fleet visibility, diagnostics, and support into one connected-product context. Keep specialist log, ITSM, and network tools where they serve your wider organisation, and use Dataplicity for the workflows centred on each deployed device.
See Dataplicity in your operations stack for ways to combine the tools.
Next steps
- Getting started - install your first device
- How it works - understand the architecture
- Production deployment - prepare devices for the field