Operate sites and native applications #

Use the customer portal to see what needs attention now, work across the equipment at a building, yard, venue, or site, and inspect or control one device. Native applications put site-wide work on the network and device-specific work on Controls, with Status and Diagnostics beside it when you need connection context.

Today page showing current attention across a customer estate — Today brings current alerts and unavailable devices together before an operator chooses a site or device.

Customer portal sign-in page for the native application walkthrough — Each customer enters through its vendor-branded portal host.

Find the right place #

Use the main navigation in this order:

Today for work that needs attention now.
Networks for a building, yard, venue, plant, or other operating place.
Devices for inventory, placement, and one physical unit.
Admin for role-gated organisation configuration, users, groups, and other customer administration.

Open Account from the user menu for your own identity and security. It is available from every page.

Networks page listing customer operating places — A network is the customer-facing place where combined application work appears.

Network detail page for a customer site with device and application context — Network detail is the shared place page; open its native workplace when the task spans several devices.

Understand Ready and Enabled #

An online device that is not yet assigned to a network is Ready. It is in inventory and waiting to be placed. An Enabled device belongs to a network and can take part in native application work at that place. A device that is offline and unassigned is Dormant.

The plan allowance stored by the service is separate from these operator states. Assign a Ready device to the correct network before expecting it in an application workplace.

Devices inventory showing assigned and unassigned device placement — Use Devices to distinguish inventory waiting for placement from units already enabled at a site.

Use the device tabs #

An enabled device can show three tabs:

Controls contains the vendor-designed Device Class UI and any native application layer for this device.
Status contains identity, location, presence, and connection quality.
Diagnostics contains connection tests and permitted recovery actions.

Device Status tab showing identity and connection context — Status answers which unit this is and whether it is connected.

Device Diagnostics tab showing connection checks and recovery actions — Diagnostics tests the device and its dependencies. It is separate from an industrial gateway recording analysis.

Choose the device or network surface #

Native application	Product workplace (composition)	On device Controls
Industrial gateway	Plant attention for this site	Gateway status, I/O mapping, and traffic analysis
HVAC schedules	Building zones and schedules (timeline when published)	This controller and its local context
Camera access	Site cameras and checks	This camera and its vendor controls
Remote signage	Venue screens and content health (timeline when published)	This screen and its player state
Energy site	Capacity page for circuits, boards, generator, and solar facets	This meter, generator, or solar controller
Paid Wi-Fi	Venue vouchers and sessions (ledger when published)	This access point
Grain outload	Board (and ledger) for load tickets with transaction facets	This bay or gateway class UI
Silo monitoring	Capacity page: current fill, volume history, optional camera	This silo sensor and its level

Industrial gateway #

Open the enabled gateway and stay on Controls. The workbench sections are Status, I/O mapping, and Analysis.

Industrial gateway I/O mapping section showing source readings and published values — I/O mapping connects protocol addresses to customer-readable values.

Industrial gateway Analysis section showing a bounded traffic recording and decoded frames — Analysis inspects completed recordings and frames. Device Diagnostics remains the connection-test surface.

HVAC schedules #

Open the building from Networks for all zones and schedules. Open one controller for that device's state and controls.

Building comfort workplace showing healthy zones and applied schedules — The network workplace combines zones and schedules for one building.

HVAC controller Controls tab — Device Controls stays scoped to this controller.

Camera access #

Use the network workplace for site cameras and checks. Use device Controls for the live or recorded experience supplied by that camera's Device Class.

Camera checks workplace showing cameras at one site — The site view combines camera roles and the entrance-check workflow.

Camera device Controls tab showing the vendor camera UI — The device page remains the place for this camera.

Remote signage #

Open the venue for all screens, expected content, player state, and exceptions. Open a screen device for that player's controls.

Screen estate workplace showing venue screens and content health — The venue view separates healthy screens from those needing attention.

Signage player device Controls tab — Device Controls is scoped to this screen player.

Energy site #

Use the site's capacity composition workplace for circuits and optional generator and solar facets. Open one device for the meter or controller that reports those values. The network place page remains inventory and placement.

Harbour Switchboard network showing the site power meter, generator controller, and solar controller roles — The network view combines the installed energy roles for one site.

Energy device Controls tab — Device Controls stays scoped to this meter or controller.

Paid Wi-Fi #

Use the venue workplace for vouchers and access sessions. Use device Controls for this access point and its vendor-supplied controls.

Wi-Fi access point Controls tab — The device page remains scoped to this access point.

Grain outload #

Use the yard board composition workplace for load tickets and exceptions (with a ledger tab for settled history). The bay and site gateway keep their vendor Device Class UI on Controls.

Outload board composition page with ticket lanes and transaction facets — The outload board lanes tickets with shared semantic facets.

Outload bay device Controls tab — Device Controls remains focused on the selected outload bay.

Silo monitoring #

Use the yard capacity composition workplace to compare silos with current fill, volume history, and optional camera facets. Open a sensor device to inspect the level and controls for this silo.

Silo capacity composition page showing facet stacks for each silo — The silo workplace stacks shared semantic facets per record.

Silo sensor device Controls tab — Device Controls stays scoped to this silo sensor.

Manage your account #

Open Account to see Signed in as and your identity, then open Security for password and multi-factor authentication.

Customer portal Account page — Account settings belong to the signed-in person.

Customer portal Security page — Security keeps password and multi-factor controls together.

Change password modal with current and new password fields — Security changes use a focused modal without adding another navigation destination.

Password, authenticator-app, and passkey setup each use focused modals. Under Admin > Configuration, the This organisation section identifies the customer organisation whose settings are being changed.

Add passkey modal with an optional passkey label — Passkey setup starts in a focused Security modal before the browser authenticator prompt.

Customer portal Organisation Configuration page showing This organisation — Organisation-wide settings stay under Admin and are clearly scoped to this organisation.