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Billing and usage #
Your organisation's subscription, entitlements, and approved overrides determine product access and service limits. Check Billing, Subscriptions, and Usage for the values that apply to your organisation.
SSO availability #
SSO is available on every paid plan. You do not need an Enterprise upgrade to use it. Configure SSO separately from optional SCIM directory provisioning.
Review the account #
Use the dashboard to review:
- active subscription and billing status
- invoices and available invoice documents
- included and used units for measured services
- current hard cap where one applies
- enabled product features
- service-limit warnings and supported self-service adjustments
Plan names do not guarantee a fixed usage limit. Check the enabled features and service limits for your organisation. The SSO policy above is the explicit exception: SSO is included on every paid plan.
Measured services #
Service limits can cover devices, log ingestion, monitors, incidents, on-call escalation, scheduled tasks, users, status pages, and other enabled modules. Units and enforcement differ by service.
Logs are measured in ingestion units and may support an organisation-controlled adjustment. Incident and on-call services do not use overage in the same way. Check the current service card before increasing usage.
When an action is blocked, read the service-limit message, confirm current usage, and ask an organisation administrator to adjust or change the subscription through the supported flow. Do not repeatedly retry a blocked write.
Operational planning #
Review usage before enabling high-volume logs, adding a large monitor set, provisioning a shipment, or expanding on-call responders. Keep capacity changes in the same change record as the operational rollout.