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Moving from prototype devices to a managed fleet
Most teams start with one device on a bench. Production means hundreds of units in customer networks with support, engineering, and operations all involved.
Stage 1: Prototype (1 to 5 devices)
- Install the agent manually with the one-line command
- Use remote shell for development and testing
- Test remote shell, Wormhole, and file retrieval for your support needs
Stage 2: Pilot (5 to 50 devices)
- Create a team for support and engineering
- Define a tagging scheme (customer, site, firmware)
- Add monitors for critical health checks
- Configure online/offline notifications
- Review the security model
Stage 3: Production (50+ devices)
- Include the agent in your golden image
- Automate tagging during factory imaging
- Set up scheduled tasks for maintenance
- Configure alerts scoped by customer fleet
- Establish audit trail review practices
- Consider customer-facing status pages
What changes at each stage
| Concern | Prototype | Production |
|---|---|---|
| Agent install | Manual, one at a time | Baked into image |
| Device finding | By name in dashboard | Tags and search |
| Access control | Single account | Teams and 2FA |
| Health visibility | Manual checks | Monitors and alerts |
| Support model | Engineering does everything | Support team with escalation |