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Device Diagnostics #

The device workspace brings host readings, network information and support tools together for one selected unit. Use a quick device check for an initial snapshot, then open the relevant Device tools view for the next question.

SiloSentry Gateway workspace showing quick device check results and the working terminal
Illustrative Northstar demo: a completed check presents load, memory, filesystem and DNS findings alongside its working terminal.

When to use it #

  • Confirm hardware, OS, or resource context before a support action
  • Compare a failing unit with a healthy peer in the same class
  • Gather a bounded reading while the device is online, before attempting a longer investigation

Diagnostics is not a substitute for application logs, monitors, or customer-specific telemetry. Prefer Search logs for application output and Create monitors and alerts for recurring health checks.

How to read it #

  1. Open the device workspace and confirm its identifier, tags and online status.
  2. When available, choose Run read-only check in the device conversation for a first reading. This opens a working terminal and uses terminal access permissions.
  3. Select Device tools beneath the selected device's identity card. Inspect CPU, Memory, Storage, Networking or OS & software as available for the device and its returned data.
  4. Check the reading's age and source before treating it as current. An offline device cannot provide a new live host reading.
  5. Preserve relevant findings on the device timeline, incident or support ticket.

The remote shell guide explains the working terminal and Help with this terminal. A read-only check does not bypass the role or Linux identity required for terminal access. Dedicated Diagnostics views, where offered, depend on organisation entitlements and diagnostics.read; that permission does not itself grant shell access.

SurfaceQuestion it answers
Quick device check and Device toolsWhat did the host report at the time of the reading?
TimelineWhat lifecycle and operational events happened recently?
Agent LogWhat did the Dataplicity agent on this device report?
LoggingWhat application or system lines were retained for this device or class?
Class monitoringWhich class-inherited checks and latest values apply to this unit?

Class-inherited monitoring status and disk-space history are also available through the Gateway API when you need them outside the dashboard.