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Connected product company
The device is the product. Success is shipping units you can still support, deciding dispatch vs remote fix, and telling customers what is true without opening the shell.
Match a vertical in illustrative customers - Harbor Retail, Northstar Cold Chain, Meridian Autonomy, or Polar Freight - then pick a story below. For a full OEM picture, see SiloSentry - a fictional grain-bin sensor company walkthrough of Dataplicity after devices ship (illustrative, not a real customer product).
Stories
| Business moment | Start here |
|---|---|
| Ship the first customer unit you can still support | Ship the first customer unit you can still support |
| Carry one device record from factory to field ticket | Carry one device record from factory to field ticket |
| Hand support from engineering to a real queue | Hand support from engineering to a real queue |
| Decide dispatch vs remote fix on a field support call | Decide dispatch vs remote fix on a field support call |
| Tell the customer what is true without the shell | Tell the customer what is true without the shell |
| Separate “one bad unit” from “the network died” | Separate one bad unit from the network died |
| Keep evidence for field decisions and “who did what” | Keep evidence for field decisions and who did what |