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Connected product company #
The device is the product. Success is shipping units you can still support, deciding dispatch vs remote fix, and telling customers what is true without opening the shell.
Match a vertical in illustrative customers - Harbor Retail, Northstar Cold Chain, Meridian Autonomy, or Polar Freight - then pick a story below. For a full OEM picture, see SiloSentry - a fictional grain-bin sensor company walkthrough of Dataplicity after devices ship (illustrative, not a real customer product).
Stories #
| Business moment | Start here |
|---|---|
| Ship the first customer unit you can still support | Ship the first customer unit you can still support |
| Carry one device record from factory to field ticket | Carry one device record from factory to field ticket |
| Hand support from engineering to a real queue | Hand support from engineering to a real queue |
| Decide dispatch vs remote fix on a field support call | Decide dispatch vs remote fix on a field support call |
| Tell the customer what is true without the shell | Tell the customer what is true without the shell |
| Separate “one bad unit” from “the network died” | Separate one bad unit from the network died |
| Keep evidence for field decisions and “who did what” | Keep evidence for field decisions and who did what |