Carry one device record from factory to field ticket

Meridian Autonomy and Harbor Retail both discover the same failure mode: manufacturing knows a serial, provisioning knows a claim, support knows a ticket - and nobody shares one operational identity when the field call arrives.

This workflow is the business-moment framing of the continuity thesis in One device record from factory to field ticket.

Without Dataplicity

Every handoff invents a new identifier. The first ticket starts with reconciliation: which dashboard row is this unit?

With Dataplicity

1. Provision into a durable device record - organisation, class, and live check-in - not only an agent binary on disk.
2. Attach ownership early - customer and site where enabled, plus operational tags for environment and cohort.
3. Keep evidence on that record - logs, monitors, incidents, remote sessions, and fleet actions share the same identity.
4. Open support from the record - ticket context finds the unit; the unit finds the ticket’s evidence trail.

Outcome

Factory, field, and ticket agree on one device - so support does not begin with archaeology.

Next

• One device record from factory to field ticket
• Ship the first customer unit you can still support
• Map devices to customers
• After devices ship

Related: Illustrative customers, Connected product company, Keep your runtime